Privacy Policy

Sensitive Information

The Privacy Act protects your sensitive information — such as information about your religion, ethnicity, health or biometrics (for example, your fingerprints). If we need this type of information, we’ll ask for your permission — except where otherwise allowed by law.

Your Personal Information

We and/or our officers, employees, contractors and agents collect, hold, use and disclose information to assist us in our relationship with you. This information is collected from you, from the transactions performed on your behalf and/or from other persons and organisation’s. If you do not provide the information, we need we may not be able to provide you with the product or service you have requested. We may also be required by law to collect information from or about you for certain purposes (for example, to identify you).

The types of information collected include but are not limited to:

  • information which identifies you (your name, date of birth, contact details, residence and citizenship
  • information which relates to your financial affairs, business, employment, income or assets;
  • information which arises or is required in connection with the transactions you do with us or through
  • information which helps us to process applications made by you for particular products and services;
  • and information relevant to product development or marketing.

How We Collect Your Personal Information

We collect your personal information directly from you or from third parties once authorisation has been provided by you. You have the right to refuse us authorisation to collect such information from a third party.

How We Use Your Personal Information

We collect, hold, use and disclose personal information so we can provide you with products, advice and services relevant to your needs. We may also collect, use and disclose your information for related
purposes such as:

  • Complying with our legal obligations, such as verifying your identity
  • Assisting with your questions and complaints
  • Arranging for services to be provided by third parties
  • Internal operations, such as record keeping, data analytics, auditing or training
  • Promotion of other products and services that may be of interest to you

This information is afforded the same standard of care as that of our clients.

How We Store and Secure Your Personal Information

We keep your personal information in your client files or electronically. These files are accessible to authorised personnel only and are appropriately secured and subject to confidentiality requirements. Personal information is treated as confidential information and sensitive information is treated as highly confidential. It is a legislative requirement that we keep all personal information and records for a period of 7 years.

Accessing and Updating Personal Information

Any request to do or have done any one or more of the above things (which you may or may not be entitled to do, depending on who you are and in which jurisdiction or country you deal with us) or to raise any concern you have regarding the privacy of your Data and Account Information should be made to us in writing and addressed to the privacy officer named below.

There may be circumstances where we refuse to provide you with the information you request, for example when the information is commercially sensitive. In these situations, we will inform you and provide an explanation as to why.

We will deal with requests for access to your personal information as soon as possible and aim to respond within 10 business days. The time we require will depend on the type of information requested.

It is important that we have your contact details such as your current home and email addresses and phone number, you can update your personal information over the phone, by contacting your adviser or broker or


This document provides an overview of our privacy policies and procedures (in addition to those that may apply in respect of specific Services and transactions), disclosures that we are required to make by law and a summary of certain Regulations. It is not intended to constitute legal advice in relation to your rights under any privacy legislation or any other matter.